Effective Date: January 18, 2026
M & E Upstate Holdings LLC, including its d/b/a The Chellden Group (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, apply for housing, receive services, or communicate with us by phone, email, or text message (SMS/MMS).
This Privacy Policy applies to individuals who communicate with us, including tenants, rental applicants, contractors, inspectors, vendors, social service agencies, and other business contacts.
1) Information We Collect
We may collect personal information in the following ways:
A) Information you provide to us
This may include:
- Name
- Phone number
- Email address
- Mailing address
- Rental property address and unit information (when applicable)
- Rental application information (when applicable)
- Maintenance requests and service-related details
- Messages and communications you send us (including texts, emails, and voicemail messages)
- Photos or attachments you choose to share (for example, maintenance-related photos)
B) Information collected automatically when you use our website
This may include:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Basic website analytics and performance data
- Cookies or similar technologies (if enabled)
2) How We Use Your Information
We use the information we collect for legitimate business and operational purposes, including to:
- Communicate with tenants, applicants, contractors, inspectors, vendors, and agency partners
- Coordinate property operations, maintenance, inspections, and scheduling
- Respond to questions, service requests, and time-sensitive issues
- Provide updates related to housing services and property management
- Maintain business records, documentation, and service history
- Improve our website, systems, and service delivery
- Comply with legal requirements and protect our rights and property
3) Text Messaging (SMS/MMS) Privacy
If you provide your mobile phone number to us, you may receive text messages from M & E Upstate Holdings LLC (d/b/a The Chellden Group) for service-related and operational purposes. These messages may include (but are not limited to):
- Maintenance coordination and repair scheduling
- Inspection scheduling and access coordination
- Tenant communications related to housing operations
- Vendor/contractor coordination related to work orders and timing
- Communication with inspectors and social service agencies related to scheduling, access, or service-related updates
Message frequency may vary. Message and data rates may apply.
You can opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP.
SMS Consent: Your consent to receive text messages is not a condition of purchasing any goods or services.
No Sale or Sharing of SMS Consent: We do not sell, rent, or share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.
4) SMS Disclosure for Website Forms
If our website includes a “Contact Us” form, maintenance form, or any place where someone enters a phone number, the following disclosure applies:
“By providing your phone number, you agree to receive calls and text messages from M & E Upstate Holdings LLC (d/b/a The Chellden Group) for service-related communications, including scheduling, maintenance coordination, and property updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.”
5) How We Share Information
We may share your information only as needed to operate our business and provide services, including with:
- Technology and communications providers (such as phone, SMS, and software providers)
- Contractors, vendors, and service professionals (when needed to complete work or coordinate service)
- Inspectors and agency partners (when needed to coordinate scheduling, access, or service-related matters)
- Legal, accounting, insurance, and professional advisors (as needed)
- Government agencies or other parties when required by law, court order, or to protect our legal rights
We do not sell your personal information.
6) Data Security
We take reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no online system is completely secure, and we cannot guarantee absolute security.
7) Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations.
8) Cookies and Website Analytics
Our website may use cookies and similar technologies to help improve functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some features of the site may not function properly without cookies.
9) Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10) Your Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this page.
12) Contact Us
If you have questions about this Privacy Policy or how we handle personal information, you may contact us at:
M & E Upstate Holdings LLC (d/b/a The Chellden Group)
Website: www.upstateholdingsgroup.com
Email: info@upstateholdingsgroup.com
Mailing Address: 11 Amity St. Unit 355, Spencerport, NY 14559