Effective Date: January 18, 2026
SMS Terms & Conditions
These SMS Terms & Conditions (“SMS Terms”) apply to text messages (SMS/MMS) sent by M & E Upstate Holdings LLC (d/b/a The Chellden Group) (“we,” “us,” or “our”). By providing your mobile phone number and communicating with us by text, you agree to these SMS Terms.
1) Purpose of Messages
We may send text messages for operational and service-related purposes, including (but not limited to):
- Maintenance coordination and repair scheduling
- Inspection scheduling and access coordination
- Tenant communications related to housing operations
- Vendor/contractor communication related to work orders and timing
- Communication with inspectors and social service agencies related to scheduling, access, or service-related updates
2) Message Frequency
Message frequency may vary depending on your communication needs and service requests.
3) Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
4) Opting Out
You may opt out of receiving text messages at any time by replying STOP. After you opt out, you may receive one final message confirming your opt-out request.
5) Help
For assistance, reply HELP or contact us at info@upstateholdingsgroup.com.
6) Supported Carriers
Wireless carriers are not liable for delayed or undelivered messages.
7) Privacy
Your privacy matters to us. Please review our Privacy Policy on www.upstateholdingsgroup.com for details on how we collect, use, and protect your information.
We do not sell, rent, or share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.
8) Changes to These Terms
We may update these SMS Terms from time to time. Updates will be posted with a revised effective date.